Payment & Return Policies
Credit Cards: We accept Visa, Master Card, Discover & American Express.
PayPal: We accept Paypal.
Sales Tax: If shipping to an Illinois address we collect 10.25% sales tax.
Returns: We accept returns or exchanges within 30 business days of the ship date. Goods must be returned in original, unused condition. We will apply the credit to your credit card for the merchandise amount only- not the shipping costs. Normal shipping rates apply for re-shipments. Satisfaction Guaranteed, or your money back. All products are sold as curios only. We make no supernatural claims. All names are “brand names” only, and their respective alleged powers are gathered from books, folklore, and traditions passed down over the years.
All Book Sales are Final (No Returns or Exchanges) No Exceptions!
Re-Shipments: In the event that you receive the wrong product(s) due to company error, we will gladly send out your correct item(s) free of charge. On occasion we may ask that you return the wrong item(s) back to us, and you will be reimbursed for all shipping costs related to the return.
In the event that you did not receive your package at all due to postal or company error, we will do a One Time Only Free of Charge Reshipment via UPS or USPS Priority with tracking information. If you did not receive your package due to a mistake or misinformation on your part – we will do a reshipment via your choice of shipping but you will have to pay a Re-Shipping Fee prior to your package being shipped out. The re-shipping fee is actual postage costs plus any restocking fees incurred.
Ordering & Shipping Policies
We normally ship your order the same day it is received or the next business day, (excluding weekends), unless we are temporarily out of stock of an item or unless the item has been discontinued. In either case you will be notified and an estimated ship date will be given, if necessary. We offer four levels of shipping service: USPS Priority, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air: All orders are shipped from Chicago and transit time is determined by where you live (destination point). (See Shipping Chart Below)
Please Note: All Shipments to ALASKA AND HAWAII may require additional money for Postage and Handling. It all depends on the Weight of your package. We will notify you email or Phone call, If you need to pay an additional shipping fee. We do everything in our power to keep your shipping charge to a minimum. We at Church Good/Luckshop.com appreciate and Thank You for your loyalty.
International Shipments (All Orders Outside of United States)
You must first place your order and make payment for the total merchandise cost. When we receive payment for the merchandise, we will weigh out your order to determine postage and handling costs. You will then receive an email notification requesting that you send payment for postage and handling costs associated with your order. The next step will be to make payment via Credit Card or PayPal. Once we have received payment for postage and handling costs we will ship out your order same day (USPS Priority or UPS). You will receive another email with tracking information. Shipping times vary depending on where your package is being sent. If your need more information on international shipping please Contact Us.
International Shipments to African Countries, India & Jamaica (High Risk)
We have successfully shipped orders to Africa, India & Jamaica. However, we DO NOT guarantee an exact arrival date or safe delivery (untampered packages.) We have encountered problems in the past where customers; do not receive their order, order is lost, order is damaged, order is stolen, or order cannot be tracked once it leaves the United States. We do not take any responsibility after the order leaves our facilities. No Refunds on Merchandise or Shipping Costs will be given if any of the above problems mentioned occurs. If you are ordering Luck Shop products to be shipped to any African country, India and Jamaica; you will be shopping at YOUR OWN RISK. We apologize for the inconvenience.
Please Note: You must allow 5-7 Business Days (not weekends) for us to process your International Order. Please be PATIENT-we have many orders and numerous requests daily.
We have a 2-STEP PAYMENT SYSTEM:
You pay FIRST for the Merchandise Only; then we need time to pack and weigh your goods. Once we do this, WE SEND YOU an invoice, which you will then pay a SECOND time for the Shipping Costs. This is the fairest and most equitable way to process your orders, after many years experience.
Please note that it is your responsibility to review our shipping and handling policies before placing your order. All cancellations/refunds will be subject to a 5% fee. This will cover the restock and credit card processing fee.
UNFORTUNATELY, WE DO NOT SHIP TO GHANA, NIGERIA, OR TURKEY. WE DO NOT SHIP THERE ANYMORE DUE TO THE HIGH INCIDENCE RATE OF CREDIT CARD FRAUD AND THE ASSOCIATED HIGH COSTS OF SHIPPING TO THESE COUNTRIES. THANK YOU FOR YOUR UNDERSTANDING.
IMPORTANT NOTE: It is your responsibility as the buyer to find out whether your country charges a collection tax, import VAT, or other related fees for international orders placed outside of your own country. These fees may be due upon receipt of your package and can be costly. If you are placing an order and you live outside the United States you must find out whether or not your country charges a tax on imported goods and merchandise. We will fulfill and send out all international orders that have been paid for – we are NOT responsible for any other fees that are charged outside the United States.
Shipping Tier System
Shipping Rates are determined based on Merchandise Total and Shipping Method. Please refer to the Chart Below for details.
UPS 2ND AIR
UPS NEXT DAY
|$0 – $25||
|$25.00 – $50.00||
|$50.00 – $75.00||
|$75.00 – $100.00||
|$100.00 & OVER||
Service Level Options – Delivery Time Based On Domestic Orders ONLY
Shipping Option #1
USPS Priority Shipping
U.S. Postal Service (USPS) – 1st Class or Priority Service
– Takes 1-5 business days, depending on the destination point. (Tracking Available)
Shipping Option #2
United Parcel Service (UPS) – Ground Service
– Takes 1-4 business days, depending on the destination point. (Tracking Available)
Shipping Option #3
UPS 2nd Day
United Parcel Service (UPS)- 2 Day Air Service
– Takes 2 days, guaranteed. (Tracking Available)
Shipping Option #4
UPS Next Day
United Parcel Service (UPS)- Next Day Air Service
– Next Day Air Service, guaranteed. (Tracking Available)
PLEASE NOTE: In certain instances when packages exceed a certain weight-even when selecting any of the four options above – we may have to charge you more than the standard rate quoted above. Many of our items are heavy- especially the glass candles- which adds greatly to postage and handling costs. If we do have to charge you more, you will be notified.
Free Shipping Offers
In the event of a promotion offering free shipping, the offer pertains to Ground Shipping ONLY via UPS or USPS. Next Day or 2nd Day Air are not included in these offers at any time. These offers ONLY apply to domestic shipments within the contiguous United States – not international or overseas destinations.
Store Privacy Policies
One of our most important responsibilities is protecting your online security, by keeping your personal and financial information secure and confidential. Our systems are protected, so that your information remains secure.
Effective date: May 25, 2018
Luck Shop (“us”, “we”, or “our”) operates the https://www.luckshop.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the https://www.luckshop.com website operated by Luck Shop
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Use of Data
Luck Shop uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
Luck Shop may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
Retention of Data
Luck Shop will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, Luck Shop may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Luck Shop may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Luck Shop
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Luck Shop aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Luck Shop relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
PayPal or Braintree
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: [email protected]
- By visiting this page on our website: https://www.luckshop.com/contactus
By phone number: (312) 332 – 1634